Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes and creation of the required export documentation Maintain secure and accurate customer records (General Data, Pricing, etc.) Handling of claims, returns and price corrections Display consistent, effective and strong customer service behaviours