Panasonic Marketing Europe GmbH

You take responsibility for developing and delivering thorough technical support for our Authorized Service Centers (ASCs) and Contact Center. This includes conducting training sessions and creating helpful materials such as technical manuals and video tutorials. By closely monitoring product return requests, warranty claims, and customer complaints from the market, you help identify recurring technical issues that need to be reported to our manufacturing teams. You provide advanced (second level) technical support to customers and internal departments, ensuring that all inquiries are handled according to our defined quality standards and key performance indicators (KPIs). During the review and approval process for product returns or replacements, you assist our National Authorized Service Centers (NASCs) with expert technical guidance. You regularly audit our Authorized Service Centers to ensure they consistently meet the required service quality standards. You organize on-site visits to service partners to collect technical feedback directly from the field and provide personal, face-to-face technical support where needed.