Working student Webshop Experience & User research (m­­/­­f­­/­­d)

In the limango IT you get the chance to contribute your own ideas and know-how to maintain and develop our highly frequented, self built online shop for our markets in Germany, Austria, Poland and the Netherlands. In close collaboration with our international development and product teams, you will test core functionalities of our webshop, identify potential issues, and provide insights that directly influence business and product decisions. Your feedback will help improve the overall customer experience and maintain high standards across all platforms. Goal of the position: Test Limango webshop and create a weekly report with findings, delivered directly to the Managing Director and Director of Product. The role focuses on identifying issues related to functionality, usability, and performance, ensuring the webshop meets high quality standards and supports an optimal customer experience. Your insights will contribute directly to strategic improvements and product development decisions. Check and validate typical customer use cases across the webshop to ensure a smooth and intuitive user experience. Plan, coordinate, and conduct customer interviews and focus groups to gather actionable feedback and insights. Analyze findings and translate them into clear improvement suggestions. Prepare a structured report every two weeks and present key insights directly to the Director of Product and Managing Director. Collaborate closely with cross-functional teams to follow up on identified issues and contribute to product refinement. Do you want to actively contribute to the quality and experience of our Limango webshop? Then join us as a working student and support us in regularly reviewing our key customer use cases. You'll also conduct customer interviews to help drive the continued development of Limango. We look forward to receiving your complete application, including a cover letter, references/certificates, salary expectations, and your earliest possible start date.